Refund Policy

1. Overview

At Ready Set Sold Media, we are committed to delivering premium real estate media that exceeds expectations. This Refund Policy outlines the terms under which refunds are issued for bookings, packages, and à la carte services. By placing a booking with us, you acknowledge and agree to the terms below.

2. Cancellations by the Client

We understand that schedules change. The following self-serve cancellation windows apply to all bookings:

3. Refunds, Not Rebooking Fees

We operate on a refund-only model. We do not charge separate rebooking fees. If your shoot needs to be moved, simply cancel within the eligible window and place a new booking when your timing is confirmed.

4. Weather, Access & On-Site Issues

Outdoor and aerial services (drone photo/video, twilight shoots) may be affected by weather or airspace restrictions. In these cases:

• We will reach out to reschedule the affected portion at no additional cost
• If rescheduling isn't possible, the affected service will be fully refunded
• If our crew arrives and cannot access the property (no key, no access, occupant refusal), the booking is treated as a same-day cancellation and is non-refundable

5. Cancellations by Ready Set Sold Media

In the rare event we need to cancel a confirmed booking due to crew availability, equipment failure, or unsafe conditions, you will receive a full refund or the option to reschedule at no cost.

6. Delivered Media & Final Files

Once final edited media has been delivered (photos, video, floor plans, virtual tours, virtual staging, etc.), the work is considered complete and is non-refundable. If something is wrong with the delivery, we'd much rather make it right — see the next section.

7. Quality Guarantee & Revisions

Your media should feel ready to launch. If something in the agreed deliverables needs correcting, we’ll make it right. One consolidated preference-based revision round, requested within seven days of delivery. Corrections to our editing or delivery errors at no extra charge — these never use up your revision round. A complimentary reshoot of the affected work when our capture error can’t reasonably be corrected through editing. Additional deliverables, new creative directions and changed property conditions are quoted separately. Flexible rescheduling of affected exterior and drone work before the appointment when weather makes it unsuitable. The guarantee covers the quality of the agreed media — not a sale, sale price or marketing outcome.

8. Subscription & Hosting Services

Every Immersive 3D Walkthrough includes three months of tour activation and hosting. Keeping the tour live afterwards is optional at $50 per month, confirmed with you before any renewal — there is no automatic billing. Property Showcase Website: Hosted for 12 months. Optional renewal is confirmed before payment; hosting is not automatically renewed.

9. How to Request a Refund

To request a refund or cancel a booking:

• Email rssmediasales@gmail.com with your booking reference and reason for cancellation
• Or call/text us at (778) 697-8066
• Approved refunds are processed within 5–10 business days back to the original payment method

10. Disputes

Before initiating a chargeback with your card issuer, please reach out to us directly. We are committed to resolving any concerns quickly and fairly. Most issues can be resolved within one business day.

11. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be reflected by the "Last updated" date at the top of this page. The policy in effect on the date of your booking is the policy that applies to that booking.

12. Contact Us

Questions about refunds, cancellations, or this policy? Get in touch: